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Telephone Answering - Message+ Service

Message+ Telephone Answering

 

The Telephone Answering Message+ service is ideal for companies that require us to collect more than the usual basic information  of name, number and message from their customers.

£30 a month for 20 calls

This service, can also collect the callers address, email address, find out when the best time for call back would be etc.

These calls last longer than the basic answering service, so are priced differently.


Info we collect from callers


The Message+ Service can collect the information you require via 5 questions, but you may need:  
Name, Company Name, Telephone Number, Mobile Number, E-mail Address and message.

Depending on your callers, you may prefer to change the information to collect the callers address, postcode, best time to call back or how they found your services.

This allows you to have the correct information to be able to deal with any call, and you can choose when to reply to the call so making your time more productive.

Calls Transfers


Our Message+ service can also act as your virtual receptionist - when we receive your call we can answer in your company name and then transfer your calls to your team or just arrange for certain callers to be transferred. 

For example, for general calls we can take a message but if it is someone looking to place an order we can transfer that direct to your own sales team.

This is one way that we can help improve your productivity.

Telephone Answering Prices


We charge a monthly fee in advance for a set number of calls, then charge for any additional calls the following month.

Prices start at £30 for 20 calls, we can also send an SMS for an additional 10p per SMS.

If you expect more than 50 calls we would suggest you start on our Message+50 account, which reduces the cost of your calls to £1.40, minimum £70 a month, any additional calls are then charged at £1.50 per call.

 

Receptionist Prices


Virtual Receptionist - If you require calls to be patched/transferred to you, there is a £10 set up fee, plus a 20p connection fee.

Calls are then charged at 20p per minute to a landline and 30p per minute to a mobile.