Navigation Toggle

What is a registered address service?

Frequently Asked Questions

 

We have put together a list of questions (scroll down) and answers that you may find useful to read through. 

If you still have questions after reading this please contact us via our contact page or give us a call.

 
UK limited companies and limited liability partnerships (LLP's) are legally required to have a UK registered office. The company secretary (if you have one) is responsible for establishing and maintaining it. It is the formal and official address of the company. It does not have to be the place where the business trades.

Companies House and HMRC will always write to a companies official address. 
 
The address must be effective, it must be genuine and able to accept mail on behalf of the company. When an address is found to be ineffective Companies House may take action against the company. If a letter is sent to the registered address it should be accepted.

Companies House, HMRC will send notices and reminders which are posted to companies to remind them of their statutory duties. This includes notices to file accounts, annual returns, and to submit tax returns. It is also the address at which legal notices are officially served.

Prices start at £30 if you can collect your mail, or if your mail is to be forwarded to a UK (£35) or Overseas adddress (£50).
 
UK limited companies and limited liability partnerships (LLP's) are legally required to have a UK registered office. The company secretary (if you have one) is responsible for establishing and maintaining it. It is the formal and official address of the company. It does not have to be the place where the business trades.

Companies House and HMRC will always write to a companies official address. 
 
The address must be effective, it must be genuine and able to accept mail on behalf of the company. When an address is found to be ineffective Companies House may take action against the company. If a letter is sent to the registered address it should be accepted.

Companies House, HMRC will send notices and reminders which are posted to companies to remind them of their statutory duties. This includes notices to file accounts, annual returns, and to submit tax returns. It is also the address at which legal notices are officially served.
 

Companies House and HM Revenue & Customs send several notices each year. They are usually reminders, request for payments or notification of a late or non payment.
We would highly recommend you sign up for Companies House e-reminders service.
Please note that we do not forward letters from any other departments, organisations or companies unless you also have our mail forwarding/trading address service

From HMRC

CT41G – Corporation tax new company details (for newly registered companies)
CT600 – Corporation Tax Forms 
Reminder to file your corporation tax and payment forms

From Companies House

Notice to file accounts
Notice to file the annual return
Authentication codes for new companies
Occasionally other government notices

Plus Late filing penalty notices, strike off action warnings, letters of advice etc if you do not file documents on time.

We have noticed in the last few years that HMRC are using debt collectors more often to collect any unpaid or overdue amounts.

If you do receive any penalty notices we would recommend dealing with them as quickly as possible.

Please note that it is not our responsibility to remind you of filing deadlines etc, it is a Director’s responsibility, we can not be held responsible for you missing any of your deadlines.

In order to change a registered office address for a company registered in England and Wales, you need to notify Companies House in Cardiff using Form AD01 for companies and Form LLAD01 for Limited Liability Partnerships. 

There are a number ways to do this

Manual Filing of a Change of Registered Office Address
Print and complete form AD01 and send by post to Companies House in Cardiff on completion send to Companies House, Crown Way, Cardiff CF14 3UZ.

Complete
• your company name in full,
• your company number, 
• the new address, and
• the signature of a company officer. 

This should be signed by a company director or secretary. 

The postal application to change a registered address is normally accepted within approximately 5 working days. Your address will not be officially changed until it has been entered into the Companies House database.

Please Note - If your company is registered for the PROOF scheme at Companies House, paper documents will be rejected.

Electronic Filing of a Change of Registered Office Address
Companies House is keen to encourage businesses to use Webfiling - which is an electronic filing service. 

• Filing online saves you time – as you can file directly from your PC.
• There is less chance of rejections due to in built checks and pre-populated data.
• You receive an automatic email acknowledgement.

If you haven’t already registered for this service, you will be required to complete an online registration.

Once completed, you can complete the AD01 form electronically and is usually all completed within an hour.

Companies House uses the Post Office address database to verify addresses.

To avoid delays please ensure you are using the correct details including full post code on all forms and documents sent for registration.


During your Annual Return
 

If you use Webfiling, you can also amend your details (registered ofice and director details) when you prepare your annual return.

Your annual return must include:

  • details of the directors and company secretary, if it has one
  • what your company does - including its standard industrial classification (SIC) codes
  • the type of company it is, eg private or public
  • the registered company address
  • the ‘single alternative inspection location’ (SAIL) - the address where records are kept if not at the registered address

You may also need to include:

  • a ‘statement of capital’ if your company has shares
  • details of shareholders, if required and depending how long since you last reported on them
If you sign up for our services and use webfiling, we will change the registered office address for you for FREE.

You just need to provide us with your authenication codes and company number and we'll notify you when it's been done, usually within 20 mins.

We will forward, free of charge, any mail received from Companies House and HMRC plus any letter, notice or document ‘served’ at the registered office address

Any other mail is not included in the registered office service and we will normally return any other mail to the sender. If possible, we will contact you if we receive your trade mail but we can’t guarantee this every time. 

Therefore please make sure it is clear to your clients, customers, suppliers, banks etc. of the correct address and the registered office address is used correctly on any business stationery and websites.

We currently only offer one address for the registered office address service, which is in Polegate, located in Sussex. 

Companies House and HMRC have no preference as to where your company is based. They are only concerned that the address is real and can send official communication to you.

Many companies seek central London addresses, for which you will pay a premium. 

If this is important for your image and to your customers you should be aware that some mail forwarding providers are using other mail forwarding companies addresses, and will add on an additional charge to effectively arrange this for you.

There is nothing wrong with this, if it saves you time, but remember if there is a problem you really want to be able to speak to someone at the address and you may find it more cost effective to locate the actual address owner and use them directly. 

If you are using the address for a registered office, the company should be licenced by HMRC to offer these services.

Every company needs to maintain a registered office, even those that are dormant or are currently not trading, so that Companies House and HMRC can send their official correspondence. 

You run the risk of being removed from the Companies House register and further action being taken against the company or Directors if you ignore their correspondence.

A Dormant Company does not have to display their Company Name at the Registered Office Address.

If you are a sole trader i.e. not registered at Companies House, and are self employed you will NOT need to have a registered address service. HMRC will need your address, but this is usually either your actual physical place of work or your home address. This is not publically available.

Registered office services only apply to limited companies, CIC's and LLPs.

As a sole trader you may not want to publicise your home address so you may wish to consider using our mail forwarding service, which will forward all your mail directly to you.

When you start a business, you will need to decide whether to use your own home address or another address to act as your registered office.

Many new businesses start up at an owners home, it helps reduce overheads, helps with cash flow and some companies, especially internet based, no longer need an actual place to trade.

As the business grows and you consider becoming a limited company, the owner will have to decide if they wish to use their own home address as their registered office address.

There are a few things to consider:

When you use your own address at Companies House it will become public as it will be put onto the register and is free to access by anyone.

You will need to display your company name at the registered office address.

Your business stationery, websites, emails must also show your registered office address.

If you do not wish your personal home address to be made public you can use our Registered Office Service and/or Mail Forwarding Service.

You can use our address and all mail is sorted and forwarded to you immediately.
You can use the address on your business stationery, website and email.
Your clients, customers, suppliers etc. will not be aware that you are using a mail forwarding service.

We will remove all junk mail, unless you want it!!

Yes, but you will need to send us proof of the new address. 

You should notify us by logging into your online I-Support account and changing your address within your profile. This will notify us that your forwarding address has been changed. 

We will also require you to upload a scan of your change of address proof – this could be a bank statement, utility bill, council tax demand which clearly shows your name and new address.

Please contact us if you have any questions via live chat, phone or Contact Us page.

Yes, company officers can use the registered offices address as their service address on the public register. If you want to collect your mail this costs £9.99, if you would prefer it posted or scanned, it costs £12.50.

Please make sure that when completing the service address you also add the company name in the address, on the first line of the address, so that we can identify your mail easily.
No – only HMRC and Companies House are included in the registered office service
 

Any bank statements received will be returned to sender, so please make sure that they are aware of your mailing address.

If you require an address for you customers, suppliers or bank mail you can apply for our separate mail forwarding service, which can also be provided at low costs but a deposit is required to cover postage costs..

As a Company Service Provider, the Money Laundering Regulations 2007 require us to implement effective “due diligence” to prevent money laundering, when establishing business relationships. 

We are licenced by HMRC - licence no: 12660449 and our staff have undergone a "fit and proper" test to be able to offer this service.

We will not be carrying out any transactions and handling any of your businesses money, so our main responsibility is to ensure that we can identify any individuals of a company that wish to use our mail forwarding and registered office address service.

For the vast majority of business relationships, we will never meet face to face so we make sure that we have robust measures in place to “know our clients”

When you contact us, we will complete a client contact form and also request copies of a person’s ID (photo driving licence, passport, utility bills, bank statement etc.)

If we need any further information or identification from you we will contact you to discuss the matter.

We know that this can be burdensome, but as a professional company we are responsible for meeting our legal requirements. If you are unable to send us any identification we will not be able to offer you our services.

Under these regulations, we may also pass on your details if requested from law enforcement agencies.

You can find more information about this on the .GOV.UK website